Limited Warranty
Limited Warranty. Pure Way™ warrants its products against manufacturing defects on the terms and conditions set forth below:
- What is Covered? This limited warranty covers defects in materials and workmanship in your product.
- What is Not Covered? This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, fire, improper packing and shipping (you must present such claims to your shipping company), lightning, power surges, or other acts of nature. This limited warranty does not cover (i) any damage, deterioration, misuse or malfunction resulting from any unauthorized tampering or modification of the product; (ii) any repairs attempted by anyone unauthorized by Pure Way to make such repairs; or (iii) any other cause, which does not relate directly to a defect in materials and/or workmanship of the product.
- How Long Does this Coverage Last?
- ALL INSTALLATION MATERIALS, INCLUDING VALVES: FULL 1 YEAR WARRANTY;
- TANKS: LIFETIME WARRANTY
- WATER BOTTLES AND STRAWS (excluding cartridges): 90-DAY FULL WARRANTY
- CARTRIDGES AND POINT OF USE SYSTEMS: PRO-RATED AS SET FORTH BELOW:
- POINT OF USE SYSTEMS: 1 YEAR LIMITED WARRANTY
- CARTRIDGES FOR WATER BOTTLES AND STRAWS: 6 MONTH LIMITED WARRANTY
- CARTRIDGES FOR WHOLEHOUSE SYSTEMS: 2 YEAR LIMITED WARRANTY
Note: With a prorated warranty, you must pay for some of the replacement item’s cost. Pure Way will cover part of the cost of the product. Pure Way will reimburse you for the remaining portion if your product fails during the warranty period. For example, if a product with a 2-year warranty fails in 1 year, Pure Way will credit you with 50% of the purchase price of a replacement product.
Note: You are responsible for certain shipping charges on claims.
- Who is Covered? Only the original purchaser of the Pure Way product is covered under Pure Way’s limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.
- What Pure Way Will Do. Pure Way will, at its sole discretion, provide one of the following three remedies to whatever extent Pure Way, in its sole discretion, deems necessary to satisfy a proper claim under this limited warranty:
- Repair or facilitate the repair of any defective unit or parts within a reasonable period of time, free of any charge for the necessary parts and labor, other than any applicable shipping, handling and processing fees as expressly set forth herein, to complete the repair and restore this product to its proper operating condition. Unless otherwise set forth herein, Pure Way will also pay the shipping costs necessary to return this product once the repair is complete;
- Replace the defective product with a direct replacement or with a similar product deemed by Pure Way, in its sole discretion, to perform substantially the same function as the original product; or
- Issue a refund of the original purchase price less depreciation determined based on the age of the product at the time remedy is sought under this limited warranty.
- What Pure Way Will Not Do Under This Limited Warranty?
- If you elect to return any product to Pure Way or the authorized Distributor from which it was purchased or any other party authorized to repair Pure Way products, you must insure the product during shipment, with said insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment.
- Pure Way is not responsible for any costs related to the removal or re-installation of any product.
- Pure Way is not responsible for any costs related to installation of setting up of any product, or any adjustment a product.
- How to Obtain a Remedy Under This Limited Warranty.
- To obtain a remedy under this limited warranty, you must first contact either Pure Way or the authorized distributor from whom you purchased the product. To pursue any remedy under this limited warranty, you must possess an original, dated contract or receipt as proof of purchase from an authorized Pure Way distributor.
- Do not return this product to Pure Way under this limited warranty without first obtaining a return authorization number (“RMA”). You can obtain an RMA only from Pure Way’s Customer Service Department (in the US call ___________ or email at ____________________).
- If Pure Way decides that you need to return it directly to Pure Way, make sure that you properly pack the product, preferably in the original carton, for shipping.
- Pure Way will refuse any cartons not bearing a return authorization number.
- Limitation of Liability. THE MAXIMUM LIABILITY OF PURE WAY UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURE WAY IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
- Exclusive Remedy. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURE WAY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF PURE WAY CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPICABLE LAW. IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.
- Other Conditions.
- This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state. This limited warranty is void if (i) the label bearing the serial number of this product is removed or defaced, (ii) this product is not purchased from Pure Way or an authorized Pure Way distributor; or (iii) the product was altered. If you are unsure whether a seller is an authorized Pure Way distributor, contact Pure Way Customer Service at _____________________.
- International Shipments may incur additional shipping charges.
- All funds are in US currency.
- Any fees mentioned in this warranty are subject to change without notice and you will pay the fees in effect at the time you make your claim.